Every AI term your firm needs to know, explained in plain English. No computer science degree required.
The broad term for computer systems that can perform tasks typically requiring human intelligence — like understanding language, recognising patterns, or making decisions. In legal practice, AI usually refers to tools that help with document review, research, or drafting.
The technology behind tools like ChatGPT and Google Gemini. An LLM is trained on vast amounts of text and can generate human-like responses. Think of it as a very sophisticated autocomplete — it predicts the next word based on patterns, not understanding.
AI that creates new content — text, images, code, or audio — rather than just analysing existing data. ChatGPT, Microsoft Copilot, and Claude are all generative AI tools. For law firms, this is the type of AI most likely to cause both opportunities and risks.
When an AI produces information that sounds convincing but is factually wrong. In legal contexts, this includes fabricated case references, made-up statutes, or invented legal principles. The Upper Tribunal has reported a "considerable increase" in hallucinated authorities being cited in court.
The art of writing effective instructions for AI tools. A well-crafted prompt produces better, more relevant output. For solicitors, good prompting can mean the difference between a useful draft and a document full of errors. It's a skill, not magic — and it can be taught.
A technique where the AI retrieves specific documents or data before generating its answer, rather than relying on its training data alone. This is critical for legal work — it means the AI can reference your actual case files rather than guessing. More accurate, less hallucination.
Open-source: The AI's code and training data are publicly available. ChatGPT's free tier sends your data to external servers. Closed-source/Enterprise: Your data stays within a controlled environment (e.g., Microsoft Copilot for Business). For client work, closed-source is generally the safer choice.
The basic unit of text that AI processes. A token is roughly 3/4 of a word. When AI tools have "context limits" (e.g., 128K tokens), it means they can only process about 100,000 words at once. Relevant when uploading long legal documents for review.
The process of training an existing AI model on specialised data — such as your firm's precedents, house style, or specific practice area knowledge. Fine-tuned models can produce more relevant outputs but require significant data and expertise to build properly.
An AI system that can take autonomous actions — like sending emails, updating databases, or completing multi-step tasks without human intervention at each step. Powerful but risky in legal contexts where human oversight is essential. We recommend careful governance around any agent-based tools.
Automation: Rule-based, deterministic — "if X happens, do Y." Predictable and reliable. AI: Pattern-based, probabilistic — "given X, the most likely Y is…" Flexible but less predictable. The best legal workflows often combine both: automation for the routine, AI for the nuanced.
A way for different software systems to talk to each other. When we build AI workflows for firms, we often use APIs to connect AI tools with your existing case management system, email, or document management — so everything works together without manual copying and pasting.
The branch of AI that deals with understanding and generating human language. It's what allows AI tools to read a contract and extract key dates, or to summarise a witness statement. Essential for legal AI applications.
The rules and practices governing how personal and sensitive data is collected, stored, and processed. For law firms, this includes GDPR compliance, client confidentiality obligations, and ensuring AI tools don't retain or share client data inappropriately.
The process of converting data into a coded format so it can only be read by authorised parties. Important when evaluating AI tools: you should verify whether your data is encrypted both "in transit" (being sent) and "at rest" (being stored). If a vendor can't answer this, walk away.
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